The demand for self-service RV storage facilities has been on the rise as more people embrace the RV lifestyle. Whether you’re planning to develop a new facility with the latest technology or upgrade your existing one for automation, it’s essential to understand the key factors involved in creating a successful self-service RV storage facility. From security measures to advanced technology integration, let’s explore the essential steps and considerations.
If you are considering developing an RV storage facility you may also be interested in How to Build a Successful RV Storage Business In 2023 and RV Storage Feasibility Study: Everything You Need to Know.
What is a Self-Service Storage?
A self-serve RV storage facility is an un-manned or automated facility designed to provide convenient storage solutions for recreational vehicles (RVs), boats, etc. Unlike traditional storage facilities that require manual check-ins and staff assistance, self-serve RV storage facilities are equipped with automated systems that allow users to access and manage their storage units independently. These facilities typically feature electronic gates or keycard entry systems, surveillance cameras for security, etc.
With self-serve RV storage, customers can enjoy the flexibility of storing and retrieving their vehicles at their convenience, making it a hassle-free solution for RV enthusiasts. Consequently this is also of benefit to owner operators of automated facilities.
Benefits of Operating a Self-Service RV Storage Facility
RV Storage facilities can be great investments for multiple reasons. One of my favorite things about these facilities is that they can be fairly passive forms of investment, compared to other businesses and real estate endeavors (see 10 Great Reasons Why I Like Boat & RV Storage Investing). Advancements in technology is in fact one of the reasons why I think RV storage facilities can be fairly passive.
Operating an unmanned facility reduces labor costs, as there is no need for round-the-clock staffing. This cost-saving measure allows facility owners to allocate resources to other aspects of their business or invest in further facility enhancements. Moreover, self-service facilities often incorporate advanced technology, such as automated gate access and online reservation systems, which streamline operations and improve efficiency. Overall, a self-service RV storage facility offers convenience, cost savings, and efficient operations, making it an appealing choice for both facility owners and tenants.
As mentioned earlier, one of the key advantages of automated facilities is the increased convenience it provides to customers. With self-service access, tenants have the flexibility to visit and retrieve their RVs at any time that suits them, without relying on facility staff or restricted operating hours. This 24/7 accessibility caters to the diverse schedules and needs of RV owners, enhancing customer satisfaction.
Leveraging Self-Storage Technologies for Efficient RV Storage Facility Operations
Many of the technologies used to operate and automate self-storage facilities can easily be implemented to operate and manage RV storage facilities. This means that RV storage facility owners can leverage proven technologies. In addition, RV storage facility owners can benefit from cost efficiencies resulting from a mature self-storage facility technology market.
Security and Access Control
Controlled Gate Access
Security is paramount when it comes to RV storage. To ensure the security of stored vehicles, it’s crucial to implement robust security measures. One of most important steps in automating an RV storage facility is to establish controlled gate access. By using personalized access codes or keycards, you can restrict entry to authorized individuals only, enhancing the security of the facility.
A key convenience-enhancing feature of self-serve RV storage facilities is the capability for users to effortlessly open the facility’s gate using their mobile phones. This convenience can be achieved through various methods such as sending a text message with a specific code to the gate operator, utilizing Bluetooth and Wi-Fi proximity sensors, or employing dedicated mobile applications designed for this purpose.
When searching for the best controlled gate access for my facility I wanted users to be able to use a mobile phone app to open the gate. For my purposes, I chose SpiderDoor’s S23i (internet) keypad. Installation and function of this keypad is simple, as it utilizes a relay wire to the gate motor and then use a CAT6 to connect to the internet.
In addition, I wanted to make sure that this keypad had already been integrated with the various facility software management systems I had been considering. More on that later.
Surveillance cameras and motion detection systems
Investing in surveillance cameras is another vital aspect of RV storage security. Nowadays there are dozens of surveillance and motion detection systems that can trigger alarms and alerts to chose from. The markets provide options for night vision, remote monitoring, wireless installations, cloud base recording, drone based systems, alarmed systems, etc.
Strategically placing surveillance cameras and motion detectors throughout the premises enables constant monitoring and provides a deterrent to potential intruders. Night vision capabilities and remote monitoring options enhance the effectiveness of surveillance systems.
All of these options can also be integrated into a facility management system, or can be left as a stand alone system.
Technology Integration
Integrating technology into your self-service RV storage facility can greatly improve operational efficiency and enhance the customer experience. Consider implementing the following technologies:
- Client Communications: Utilize automated chat systems or customer relationship management (CRM) platforms to streamline client communications. These technologies enable prompt and efficient responses to inquiries, reservation requests, or maintenance concerns. Automated chat systems can provide real-time assistance to tenants, addressing common queries and offering support.
- Automated Payments: Implement secure and convenient automated payment systems. Online payment gateways integrated into your website or mobile app allow tenants to make payments easily and securely. Automated payment reminders and notifications help streamline the billing process and reduce the administrative burden.
- RV Storage Management Software: Invest in management software to automate various tasks and streamline operations. These software solutions offer features such as online reservations, payment processing, tenant management, reporting, and access control.
Other features can include:
- Communication Management
- Contact Management
- Credit Check
- Customer Management
- Customizable Reports
- Dispatch Management
- Document Management
- Document Storage
- Electronic Payments
- Electronic Signature
- Expense Tracking
- Faculty/Staff Management
- Financial Management
- Financial Reporting
- Fixed Asset Management
- Historical Reporting
- Insurance Management
- Invoice Management
- Job Management
- Late Fee Calculation
- Lead Management
- Lease Management
- Lease Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Multi-Location
- Occupancy Management
- Online Payments
- Owner Portal
- Payment Processing
- Payment Reminders
- Portfolio Management
- Property Database
- Real Time Notifications
- Recurring/Subscription Billing
- Reminders
- Rent Tracking
- Rental Management
- Reporting & Statistics
- Reservations Management
- Residential Properties
- Revenue Management
- SMS Reminders
- Security Gate Access Control
- Self Service Portal
- Site Maps
- Status Tracking
- Task Management
- Task Scheduling
- Tax Management
- Technician Management
- Template Management
- Tenant Portal
- Tenant Tracking
- Third Party Integrations
- Transaction Monitoring
- User Management
- Vacancy Management
- Vendor Management
- Website Management
- Work Order Management
- Workflow Management
Below is a list of a few facility management software products that I researched for automating RV storage facilities.
The best software management system for your RV storage facility will depend on your specific needs and budget. Consider the features that are most important to you, as well as the cost of the software system and the associated fees.
When shopping for a software management solution, I wanted a cloud-based system that had already been integrated with Spiderdoor’s keypads and had the ability to automatically adjust rates based on occupancy (dynamic pricing). I ended up with StoreEge, which is a software offered by Storedge, arguable the market leader in this space.
Marketing and Customer Experience
To attract and retain customers, effective marketing and a seamless customer experience are essential. Leverage technology to enhance these aspects:
- Online Presence: Develop a user-friendly website optimized for search engines. Incorporate relevant keywords such as “RV storage,” “self-service RV storage,” and “RV storage facility” to improve your online visibility. Utilize social media platforms and online directories to promote your facility and engage with potential customers.
- Customer Self-Service: Empower tenants with self-service options through mobile apps or web portals. Allow them to manage reservations, access gate codes, and make payments conveniently online. Providing self-service features enhances customer satisfaction and gives tenants greater control over their storage experience.
Conclusion – Self-Service RV Storage
Developing or upgrading a self-service RV storage facility requires careful planning and consideration. By prioritizing security measures like controlled gate access, surveillance cameras, and motion sensors, you can ensure the safety of stored vehicles. Integrating technology through client communications, automated payments, and RV storage management software enhances operational efficiency and improves the customer experience.
Remember to adapt these strategies to align with your specific needs and target audience. With the right combination of security, technology, and customer-centric approaches, your self-service RV storage facility will thrive in meeting the demands of RV enthusiasts while delivering a seamless storage experience.